Frequently Asked Questions

Your broker handles customs/duties and port release. Collect the car or arrange onward transport after clearance.

Unless explicitly agreed otherwise, used vehicles are sold as-is and not returnable. Any warranty must be in writing.

We ship what we receive with the car. Extra keys/accessories can sometimes be sourced at cost.

Yes—available to customers who purchase a car through Loginet. We can supply OEM/aftermarket parts and coordinate tuning/modifications on request. RoRo generally disallows loose cargo; parts may need to be fitted or shipped in a container. Some mods may affect inspections/emissions/registration at destination—please consult your sales associate.

Yes. We can arrange short‑ or medium‑term storage and help insure the vehicle while it waits. Options include Japan export yards and, when needed, bonded storage at destination via partners. Rates are daily/weekly with handling/documentation fees where applicable; insurance per insurer terms. Access is restricted; we can request photo updates. Align storage with your import/inspection window.