Frequently Asked Questions
Get quick answers to the most commonly asked questions about our services and policies.
Most Popular Questions
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How does Loginet work?
Loginet sources cars in Japan, buys on your behalf, exports, ships by RoRo or container, and provide...
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What countries do you ship to?
We ship to major ports in Europe, North America, the Middle East, Africa, and Oceania. Availability...
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How long does the process take?
Typical timeline: 3–10 days to purchase, 1–3 weeks for export/bookings, and 3–8 weeks ocean transit...
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Do I need an account to start?
You can request sourcing without an account. For auction bidding, we require verification and a refu...
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What is Loginet?
Loginet is a Japan‑based used‑vehicle export & sourcing company established in 2022. We help buyers...
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Can I trust Loginet?
Yes. We are certified members of JUMVEA, the Tokyo Chamber of Commerce & Industry (TCCI), and JCT Pr...
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We update at each milestone: sourcing → bid/win → export booked → shipped → arrived.
Business days, Monday to Saturday (Japan 9h to 18h /Europe time 6h-15h). For urgent events, we do our best to respond promptly.
Email and WhatsApp for day‑to‑day; phone for time‑sensitive issues. You also have Live Chat and Support Tickets inside your customer page to ask questions, share files, and track status (Open/In‑progress/Waiting/Resolved) with a full audit trail.
Yes—you can choose who you want to work with at Loginet. Contact us via Live Chat, Support Ticket, Email, WhatsApp, or phone and request the representative you prefer. We’ll accommodate the change as quickly as possible and update your account.
Yes. Open a Support Ticket from your customer page (or use Live Chat/Email/WhatsApp) and include the page/URL, steps to reproduce, your device & browser, and screenshots/video. Our in‑house IT team will triage, confirm, and update you in the ticket.